Refund Policy

Our commitment to customer satisfaction and our refund terms.

Refund Policy

Last Updated: January 1, 2025

1. E-Books and Digital Products

Due to the nature of digital products, all sales of e-books and digital resources are final and non-refundable unless otherwise specified. Once a digital product has been purchased and delivered, we do not offer refunds unless:

  • There is a technical issue preventing you from accessing the content, and our support team is unable to resolve it within 7 business days.
  • The product description was materially misleading or inaccurate, and the content does not match what was advertised.

If you believe you qualify for a refund under these exceptions, please contact our customer support team within 14 days of purchase with your order number and a detailed explanation of the issue.

2. Consulting Services

For our consulting and agency services:

  • Service Cancellation Before Commencement: If you cancel a service before work has begun, we will provide a full refund minus a 10% administrative fee.
  • Service Cancellation After Commencement: If you cancel a service after work has begun, refunds will be prorated based on the percentage of work completed at the time of cancellation, minus a 10% administrative fee.
  • Satisfaction Guarantee: If you're not satisfied with our consulting services, please notify us within 3 business days after delivery of the service. We will work with you to resolve any issues or concerns. If we cannot resolve the issues to your satisfaction, we may offer a partial refund at our discretion.

3. Bundles and Packages

For bundled products and packages:

  • Refunds for bundles will be handled according to the policies that apply to the individual components of the bundle.
  • If you've used or accessed a portion of a bundle, any potential refund will be adjusted to account for the value of the used components.

4. How to Request a Refund

To request a refund:

  1. Email our customer support team at info@primexvanguard.com with the subject line "Refund Request".
  2. Include your order number, purchase date, and a detailed explanation of why you're requesting a refund.
  3. For technical issues, please include details of the problem and any troubleshooting steps you've already tried.
  4. Our team will review your request and respond within 3 business days.

5. Refund Processing

If your refund request is approved:

  • Refunds will be processed using the original payment method, when possible.
  • Processing times may vary depending on your payment provider, typically between 5-10 business days.
  • For credit card payments, refunds may take up to one billing cycle to appear on your statement.

6. Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer support team, and we'll address your concerns on a case-by-case basis.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: info@primexvanguard.com
Phone: +1 (249) 487-1688
Address: 7520 NW 104TH AVE UNIT A103 DORAL, FLORIDA 33178